Q
Who are we?
We are Felixsmart (Ningbo) Intelligent Technology Co., Ltd., based in Zhejiang, China. We specialize in AI-driven educational toys and smart robots. Our factory is equipped with automated production lines covering cutting, sewing, stuffing, and metal detection. We serve distributors and brands worldwide.
Q
How can we guarantee quality?
Always a pre-production sample before mass production; Always final inspection before shipment. Every product passes through our metal detection area. Our automated systems ensure precision and consistency. We support third-party inspections (SGS, TUV) before shipment.
Q
What can you buy from us?
We focus on AI interactive plush toys, changeable plush AI robots, AI educational companions, and smart dialogue toys. All products combine soft, child-safe plush exterior with intelligent AI capabilities including voice interaction, storytelling, and multi-language support.
Q
Why should you buy from us not from other suppliers?
Unlike standard toy suppliers, we integrate AI technology with plush design. We support full OEM/ODM customization from plush design to AI function development. Our strict quality system includes metal detection, and we focus on long-term partnership rather than one-time deals.
Q
Can I get a sample? What is the MOQ for customization?
Yes, samples are available. Sample fee is refundable on bulk orders. MOQ for custom plush designs starts from 500 pcs. For OEM orders with custom AI voice/dialogue functions, MOQ starts from 1,000 pcs. Contact us with your requirements for a tailored quote.
Q
What is your warranty policy?
We offer 12-month warranty on electronic components and AI modules. Plush covers are guaranteed defect-free on arrival. Any quality issue we replace or refund within warranty period. We respond to after-sales inquiries within 24 hours.